### Organization type

Hotline or helpline

### The job to be done

Build a helpline directory schema and a safe intake triage script so our hotline volunteers route urgent callers to verified hotlines and trained caseworkers without exposing callers. (SYNTHETIC request.)

### Steps that must stay with a person

Interviews, crisis safety planning and any referral sent outside the organization stay with trained staff.

### Constraints

English and Tagalog; directory entries must be verified public hotlines only.

### Before you submit

- [X] This request contains no one's personal information, and I understand that requests are public.
- [X] I understand that a volunteer checks this request first, and that kits are reviewed, not certified.